RETURN POLICY
Return Policy
Effective Date: October 11, 2025
Scope
This Return Policy applies to all products (grocery) sold online by Savemytiger (hereinafter referred to as "this store"). Customers may request a return, exchange, or refund if the terms of this policy apply.
Return Period
1. Unconditional Return Period: Within 30 days from the date of receipt, if the product is in its original packaging, unused, unopened, and with all labels and invoices, you may request an unconditional return for a full refund (excluding initial shipping costs; see Fee Description for details).
2. Conditional Return/Exchange Period: Within 8-30 days from the date of receipt, if the product has quality issues, was sent incorrectly, or is seriously not as described, you may request a return or exchange. Photo or video proof and confirmation by customer service are required.
Non-Returnable Items
The following items are not eligible for returns (unless there are quality issues or incorrect shipments):
- Opened or used food, perishables, and fresh produce;
- Customized items, items specially handled according to customer specifications, or items intended for personal use;
- Items clearly marked "Final Sale/Non-Returnable";
- Items contaminated, damaged, or improperly stored due to personal reasons.
Return Process
1. Submit a Request: Please contact our customer service (serviceonline1950@gmail.com) via email within the return period. Please write "Return/Exchange Request + Order Number" in the subject line, specify the reason for the return, and provide the order number, item name, quantity, and photos/videos (if applicable).
2. Customer Service Review: We will provide feedback within 48 hours of receiving your request and provide a Return Material Authorization (RMA) and return address.
3. Returns: After authorization, please return the item, fully packaged, within 7 days of receipt. Return shipping will be charged according to the fee information below. We recommend using a trackable shipping method and retaining the tracking number.
4. Inspection and Refund/Exchange: After receiving the returned item and inspecting and confirming it is correct, we will process a refund or exchange within 7 business days. If the item fails inspection (e.g., due to signs of use or damaged packaging), we will discuss further procedures with the customer.
Fee Information
1. Returns due to product quality issues, wrong shipment, or our fault: We will cover the return shipping costs and provide a replacement or full refund (including the original shipping costs).
2. Returns due to customer reasons (such as dislike, incorrect size, mistaken order, etc.): Customers will pay the return shipping costs; if the original shipping cost has already been paid, it will not be refunded (unclear circumstances).
3. If customs duties, import taxes, or other destination charges are incurred on the return, these will be the customer's responsibility (if applicable).
Refund Method and Timeframe
1. Refunds will be issued using the original payment method (credit card, third-party payment, etc.). In special circumstances, we can negotiate with customer service to convert the refund to a store credit or exchange voucher.
2. Refunds will be processed within 7 business days after our store receives and inspects the item. The actual time it takes to reach your account depends on the payment method (usually 3-14 business days).
Exchange Instructions
1. Exchanges are subject to product availability. If the item is out of stock, we will provide a refund or an equivalent replacement.
2. The price difference (if any) will be determined and settled by both parties before the exchange.
Quality Issues and Claims
1. If the item you receive has obvious quality defects or shipping damage, please take a photo and contact customer service within 24 hours of receipt. Failure to submit a claim within this timeframe may affect your claim.
2. We will cover the return shipping costs and any compensation for returns due to quality issues.
Notes
1. Please keep the returned item and courier receipt securely until your refund/exchange is processed.
2. If the returned item is lost or damaged during shipping, please contact our customer service immediately and provide proof of shipping to facilitate a claim.
3. "Business days" in this policy refer to Monday through Friday (excluding national holidays).
Privacy and Data Processing
During the return process, we will collect and use necessary personal information (such as name, address, contact information, order information, etc.) to process your return request. This information will only be used for return processing and after-sales service, and will be stored securely in accordance with our Privacy Policy.
Contact Information
For any return or after-sales inquiries, please contact our customer service:
Email: serviceonline1950@gmail.com
Changes and Updates
We reserve the right to amend this Return Policy when necessary. Any amendments will be posted on our website and the effective date will be indicated. For orders placed and signed for, the policy in effect at the time of order placement will apply.