CONTACT US

Thank you for choosing Savemytiger! We are committed to providing you with high-quality groceries and attentive service. If you have any questions, suggestions, or inquiries about potential collaboration, please contact us through the following channels. We will respond as quickly as possible during business hours.

Contact Information

Customer Service Email: serviceonline1950@gmail.com

Business Hours: Monday to Friday, 9:00 AM–6:00 PM (excluding holidays)

Average Response Time: Within 24 hours on business days

Common Inquiries

1. Order & Shipping
- Order inquiries, shipping status, courier issues, address changes, delayed or lost package complaints.

2. Returns & Refunds
- Return requests, refund status, product quality issues, and return and exchange policy inquiries.

3. Payment & Invoices
- Payment failures, payment method inquiries, invoice issuance, and header modification.

4. Product Inquiries
- Product ingredients, expiration date, storage methods, promotions, and inventory checks.

5. Cooperation and Business
- Brand Partnership, Supply Partnership, Wholesale Purchasing, Advertising and Promotion.

6. Feedback
- Website Experience, Service Improvement Suggestions, Complaints, and Compliments.

Privacy and Security Tips

Please do not provide payment passwords or sensitive bank information in emails.

To protect your privacy, we only collect and process order-related information when necessary. All information will be stored and handled properly in accordance with our Privacy Policy.

If identity verification is required, we may confirm via mobile phone or email.

Issue Handling Process and Commitment

Email Receipt: We will confirm receipt and begin processing within 24 business hours.

Initial Response: We will provide processing progress or required supplementary materials.

Processing Completed: Once the issue is resolved, we will notify you of the results via email and record your feedback.

Service Commitment: We are committed to providing transparent and timely after-sales service. If you are not satisfied with the results, please reply to our email to request further review.

Thank you for your trust and support in Savemytiger! If you have any questions, please feel free to contact us at serviceonline1950@gmail.com We look forward to providing you with a pleasant shopping experience.